Shipping Policy
Estimated period within which you will receive your Pluto pets order are listed in the table below. These timelines include processing and in-transit time for your order.
| Customer Location | Timelines | Cost |
| Within Nairobi and its environs | Within 24hrs | Kshs 300 |
| Kenya(Outside Nairobi and its enirons) | 5-7 business days | Kshs 1000 |
| East Africa(Outside Kenya) | 7-10 business days | Varies by country (costs passed on to the customer) |
| International | 10-14 business days | Varies by country (costs passed on to the customer) |
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email or text message once your order has shipped.
Customs, Duties and Taxes
Pluto Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Damages
Pluto Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the East African Community however specific consideration can be made.
Refund Policy
Our Refund Policy provides detailed information about options and procedures for Refund your order.
Return Policy
Our Return Policy provides detailed information about options and procedures for returning your order.